Chidinma Comfort O.

Dedicated Automotive Service Advisor with 6 years of experience in a fast paced dealership environment. Skilled in diagnosing vehicle issues, managing customer relationships and improving service workflow efficiency. Recognized for increasing customer satisfaction scores by 70% by implementing a customer follow-up system and managed up to 20 service appointments daily, ensuring timely and efficient service delivery. - I specialize in bridging the gap between technical automotive issues and clear, professional customer communication. My experience includes working closely with technicians, managing repair workflows, ensuring timely service delivery, and providing accurate updates to clients. My role goes beyond just advising I ensure that every client feels confident, informed, and satisfied with the service process. Automotive Service Expertise - Managing customer concerns and providing professional updates - Creating accurate repair estimates and service recommendations - Coordinating workshop operations and repair timelines - Handling back orders, delays, and customer expectations professionally - Ensuring quality control before vehicle delivery - Supporting warranty claims and service documentation - Parts Administrator (Toyota) Responsible for managing the end-to-end parts operations within the workshop, ensuring the availability of genuine parts, efficient inventory control, and seamless coordination between the service team, suppliers, and customers. Part Administrator (Suzuki)Customer Service Support - Assisted in preparing accurate parts quotations and cost estimates - Communicated with customers regarding parts availability and delays - Provided professional updates on back orders and delivery timelines - Part Administrator(Mitsubishi) Coordinated supply chain activities, tracked shipments, and ensured on-time delivery of products. Skilled in HubSpot, Iziflo, and Incadea, I deliver seamless support through chat, email, and phone. Proficient in Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Meet), and collaboration platforms like Teams, Slack, and Zoom. Core Strengths - - Exceptional Customer Relationship Management - Technical & Engineering Expertise - Advanced Problem-Solving Ability - Operational Efficiency & Coordination - Attention to Detail & Accuracy - Time Management & Multitasking 💡 What I bring to your team: ✔️high level of professionalism, technical depth, and operational excellence that directly impacts service quality, efficiency, and customer satisfaction. ✔️ Strategic Technical Expertise - Deliver accurate diagnostics, efficient maintenance strategies, and long-term solutions. ✔️High-Level Customer Experience Management excel at managing client relationships at a professional level, handling complex concerns, setting clear expectations, and delivering consistent, high quality communication that builds trust and loyalty. ✔️ Operational Efficiency & Workflow Optimization Actively identify gaps in service processes and implement improvements that reduce delays, streamline coordination, and enhance overall workshop performance ✔️ General Administrative Support – Competent in data entry, documentation, and online record management to keep operations organized and efficient.