Mary Jane P.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Results-driven Operations Manager with 9+ years in BPO customer service, sales, and administrative operations, leading teams of 90+ agents to achieve KPIs and operational excellence. Skilled in customer experience, sales support, process improvement, and performance analytics to drive service quality, retention, and productivity. Hands-on experience as a Real Estate Support Coordinator and Virtual Assistant, providing end-to-end support in host and renter onboarding, contract management, CRM and lead management, client communication, and administrative operations. Combines strategic oversight with practical execution to enhance efficiency and support growth for real estate and service-based businesses.