Debopriyo B.

Are you looking for a reliable professional to manage customer inquiries, resolve technical issues, and support your day-to-day e-commerce operations? I am an experienced customer and technical support professional skilled in application troubleshooting, customer service, ticket management, order processing, and operational support. I have experience handling customer queries through multiple communication channels, troubleshooting application-related issues, maintaining accurate records, and coordinating with internal teams to ensure timely resolution. My areas of expertise include: Customer Support: Handling customer inquiries, resolving issues, and providing professional support through email, chat, and other channels. Technical Support: Troubleshooting application and system-related issues, managing tickets, and escalating complex problems. Order Management: Processing orders, tracking shipments, resolving order-related issues, and coordinating with fulfillment teams. Application & ERP Support: Working with Microsoft Dynamics 365, Power Apps, and business applications. Issue Resolution: Investigating problems, maintaining accurate documentation, and ensuring timely follow-ups. Operations Support: Coordinating with internal teams to maintain smooth workflows and efficient operations. I am detail-oriented, organized, and committed to delivering accurate, efficient, and professional support while ensuring customer satisfaction. If you need dependable support for your e-commerce operations, customer service, or technical troubleshooting, I would be happy to help your business succeed. Let's work together to keep your customers satisfied and your operations running smoothly.