Beatriz S.

Virtual Assistant | Web Design | Customer Support | Social Media

Hi, I’m Beatriz! I’m a Brazilian professional based in Perth, Western Australia, with 10 years of experience in administrative support and customer service, and 6 years working remotely with international teams across different time zones. Currently, I’m pursuing a Master of Business Analytics (Information Technology) at Kaplan Business School, which has strengthened my skills in data analysis, research, and presentation design. I help businesses stay organised, communicate effectively, and present information in a clear, visual, and professional way. 🔹 Administrative and Virtual Support - 10+ years managing schedules, meetings, and calendars - Handling emails and customer inquiries with professionalism and empathy - Organising digital files and reports for accuracy and easy access - Supporting executives and teams across multiple time zones 🔹 Customer Service - Experienced in delivering high-quality support via email, phone, and chat - Skilled in resolving client issues efficiently and maintaining client satisfaction - Strong focus on clear communication and long-term relationship building 🔹 Web Design and Social Media - Designing responsive, visually engaging WordPress websites - Creating content strategies and posts tailored for Australian audiences (Perth & Sydney) - Aligning design and SEO for better user experience and visibility 🔹 SEO and Content Optimization - Conducting keyword research and writing optimised meta titles and descriptions - Performing on-page SEO audits to improve ranking and performance - Writing blogs and web copy aligned with brand voice and marketing goals 🔹 Data Research & Presentation Design - Collecting, analysing, and visualising data for reports and presentations - Skilled in Excel, Power BI, and Canva for data storytelling - Experience preparing business and property-based presentations with accuracy and aesthetic quality