Ismael T.

Customer Support Specialist | iGaming | Technical Support | Zendesk VA

Hi, I'm Ismael Then! I am a Customer Service and Technical Support Specialist with over 8 years of experience delivering high-quality support through email, live chat, inbound/outbound calls, and ticket systems. Why Work With Me? ✔ 8+ years in Customer Service & Technical Support ✔2+ years in Content Moderation (Gaming & Live Platforms) ✔ 2+ years as a Virtual Assistant handling administrative operations ✔ Experienced with high-volume ticket systems ✔ Strong background in CRM platforms and remote tools ✔ Adaptable, detail-oriented, and performance-driven What I Bring to Your Team 🔹 Personalized customer interactions that increase retention 🔹 Strong troubleshooting skills for technical issues 🔹 Ability to manage high ticket volumes efficiently 🔹 Clear and professional communication in fast-paced environments 🔹 Seamless integration into existing workflows Tools & Platforms CRM & Support Systems: Salesforce, Zendesk, LiveEngage, Zimbra Telephony & Remote Systems: Avaya, RingCentral, InConcert, Citrix, VMware E-commerce & Platforms: Shopify Communication & PM Tools: Slack, Zoom, Skype, Discord Email & Productivity: Gmail, Outlook, Grammarly I am available across time zones and ready to contribute immediately. Let’s connect and discuss how I can support your business goals.