Moureen Ndika O.

Running a healthcare practice involves a lot of moving parts. Patients need responses, appointments need coordinating, charts need reviewing, forms need completing, and follow-ups still need to happen while providers are focused on patient care. Sometimes it’s an unfinished intake, missing documentation, a patient waiting for follow-up, or simply an administrative task that still needs attention. That’s the part of healthcare operations I help keep moving. I’m a Top-Rated Medical Virtual Assistant and Patient Care Coordinator with 100% Job Success, supporting U.S. healthcare practices across family medicine, behavioral health, telehealth/digital health, home care, and healthcare operations. My work connects the moving pieces behind patient care: intake, scheduling, EHR/EMR documentation, patient communication, chart review, follow-up, medical records, clinical administrative support, and operational tracking. PATIENT CARE & WORKFLOW COORDINATION • Patient intake and onboarding • Appointment scheduling, confirmations, and reminders • Patient communication and follow-up • Patient recall and outstanding-action tracking • Referral and provider coordination • Medical-record requests and organization • Healthcare inbox and task-queue management EHR & CLINICAL ADMINISTRATIVE SUPPORT • EHR/EMR navigation and documentation workflows • Patient chart review and chart scrubbing • Pre-charting and post-visit documentation support • SOAP documentation support • Medication/refill workflow support • Medical-record management • Documentation completeness and follow-up tracking BEHAVIORAL HEALTH & PRACTICE OPERATIONS • SimplePractice administration and client workflows • Behavioral-health intake and scheduling • Progress-note and documentation audits • Treatment-plan and diagnosis tracking • Insurance/self-pay administrative workflows • Attendance and billing-status review • Operational audit and compliance tracking TELEHEALTH & HEALTHCARE OPERATIONS • Telehealth patient workflows • Healthie intake, forms, programs, and scheduling • Healthie workflow setup and automations • Workflow testing and troubleshooting • Patient and administrative tracking systems • SOP and process documentation • Healthcare operations and workflow coordination SELECTED RESULTS • Managed and tracked 2,000+ medical-record requests across provider networks • Reviewed 24/24 scheduled appointments during an initial behavioral-health audit, checking documentation, timeliness, calendar status, and billing setup • Built 10+ SOPs and operational trackers across business workflows • Supported patient workflows across multiple U.S. healthcare environments HEALTHCARE SYSTEMS & TOOLS Healthie | Amazing Charts | MatrixCare | WellSky | SimplePractice | Practice Fusion | Klara | iSTOP | Qwell | GoHighLevel | Airtable | Trello | Asana | Notion | Google Workspace | Quickbooks But knowing the software isn't what I consider the real value. I look at the complete workflow: What should happen next? Who is still waiting? What information is missing? Where is the process getting stuck? What needs follow-up? And what is quietly landing back on the provider’s plate? Then I help bring structure to it and follow the work through. Understand the workflow → identify the gap → organize the next step → follow through → document → keep it moving. I bring a public-health background, HIPAA training, medical-assistant coursework, telehealth training, and hands-on U.S. healthcare administrative experience. You can expect careful handling of patient information, organized documentation, clear communication, proactive follow-through, and someone who pays attention to the loose ends not just the tasks assigned. If your patient or administrative workflows are taking too much time from your team, send me a message. Tell me where things are getting stuck, and let’s determine what I can take ownership of.