Aiza J.

NEW ON UPWORK BUT 5+ YEARS EXPERIENCE IN E-COMMERCE 🔥🔥🔥Customer Service Specialist | Amazon, Walmart, eBay & Shopify Expert🔥🔥🔥 Hi! I’m Aiza, a full-time e-commerce professional with 5+ years of hands-on experience managing and scaling businesses on Amazon, Walmart, eBay, Shopify, Etsy, TikTok Shop, Wayfair, Newegg, Rakuten, Sears, and more than 30+ global marketplaces. I am a highly experienced Customer Service Specialist with a strong background in managing Amazon and eBay seller accounts. I bring professional, reliable, and results-driven support that helps businesses maintain excellent customer satisfaction while protecting their account health. Over time, I have developed deep expertise in handling complex customer service operations, especially within Amazon Seller Central and eBay platforms. I understand how critical it is to respond quickly, resolve issues effectively, and follow platform policies to avoid risks. 🔹 My Core Expertise: • Amazon A-Z Claims Management • SAFE-T Claims Handling and Reimbursement Cases • eBay Case Resolution & Dispute Handling • Customer Support (Email & Buyer Messages) • Returns, Refunds & Replacement Processing • Order Management & Issue Resolution • Negative Feedback Handling & Removal Requests • Account Health Monitoring (ODR, Late Shipment, etc.) 🔹 My Skills: ✔ Excellent Communication & Problem-Solving Skills ✔ Strong Understanding of Amazon & eBay Policies ✔ Ability to Handle Difficult Customers Professionally ✔ Fast Response Time & Attention to Detail ✔ Conflict Resolution & Customer Retention ✔ Time Management & Multitasking I don’t just respond to customers, I focus on resolving issues in a way that protects your business, reduces losses, and improves your overall performance metrics. I have great customer service experience and know how to turn negative situations into positive outcomes. My goal is always to provide a smooth and professional experience that keeps your customers satisfied and loyal. I am reliable, dedicated, and available to support your business daily. Let’s work together to improve your customer service and grow your eCommerce business 🚀