Luara K.

Losing sales to slow replies, or drowning in customer messages across chat, email and phone? I've spent years as the face of hospitality, retail and travel brands — reading people face-to-face, thinking on my feet, and keeping them happy even when things weren't going to plan. I've also taught English both live and online, so structured, clear communication behind a screen isn't new to me either. That instinct just moves to chat and email, faster and calmer than someone who's never had to do it live. WHAT I TAKE OFF YOUR PLATE ✨ First-line support - chat, email and phone replies handled fast, in your brand voice ✨ Complaint handling - calm, solution-first responses drawn from real experience defusing upset people in person, not just in theory ✨ Support with a sales sense - years of in-person persuasion mean I don't just close tickets, I notice the upsell or retention moment when it's there ✨ Order & booking issues - refunds, changes, cancellations ✨ Reporting — daily/weekly summary of recurring issues so you know what to fix upstream TOOLS: Gmail, WhatsApp, Instagram/Facebook DMs, Google Sheets New to a platform? I pick up scheduling, ticketing or CRM tools fast and don't need much hand-holding after the first walkthrough. WHY I'M RELIABLE I've never worked from a script. Every job I've had meant reading a real person in the moment — a stressed customer, a worried parent, someone deciding whether to trust me — and finding the right response on the spot, in a different country each time. I bring that same instinct to written support: calm, clear, and unrattled by a bad mood on the other end. ✨ Need coverage in European or US hours? I'm based in Rome (CET) and can place my 4–6 hour shift anywhere between 8am and 2am to match your peak times. Give me a quick pitch on your brand and a message your customers ask often, and I'll reply the way I would as your rep — so you can see the fit before deciding anything. I look forward to hearing from you and working together!