Gladys M.

End-to-End Operations Professional | ECommerce, Production & Logistics

Experienced and detail-oriented E-commerce Support Specialist with a strong background in customer service, email management, order processing, and product listing. Proficient in managing backend operations and providing top-notch support on platforms like Shopify, Amazon and Bigcommerce, ensuring seamless customer experience and efficient store management. Over the years, I have developed a solid reputation for handling high-volume support and admin tasks, resolving customer inquiries promptly, and maintaining accurate records of orders and inventory. My role also includes coordinating with technicians and installers, processing payments through QuickBooks, credit cards, ACH, and checks, and managing returns, parts, shipping claims, and order disputes. I help ensure that orders, payments, shipments, and customer issues are handled accurately and efficiently from start to finish. With a proactive mindset and commitment to excellence, I thrive in fast-paced e-commerce environments and consistently contribute to increased customer loyalty and streamlined operations. Tools: CRM, Trello, Salesforce, Slack, Google Suite, Microsoft Office, Shopify, Hubspot, Bigcommerce, Monday, Notion, and Zendesk, Quickbooks, RingCentral, ShippingEasy, Docusign, Amazon, EasyShip, Quickbooks, Chase Business, UPS and FedEx Ship Manager