Prudence S.

Client Onboarding Specialist|CRM & GoHighLevel Expert|Customer Support

I help businesses turn new clients and customers into confident, engaged users from day one. With over seven years of experience in B2B customer communication — including appointment setting, lead generation, and direct customer support — I bring a strong foundation in guiding people through processes clearly and patiently, spotting where they're likely to get stuck, and following up consistently until they're fully set up. I have hands-on expertise in CRM systems, particularly GoHighLevel, which means I can manage onboarding workflows, track client progress against milestones, and keep communication organized without anything falling through the cracks. My background in Psychology (BA, UNISA) gives me a genuine edge in understanding why people disengage during onboarding and how to re-engage them before it becomes churn. I've built a strong track record on Upwork (88% Job Success Score) working with US-based clients, and I'm fluent in English, Setswana, Zulu, and Swati, giving me flexibility across diverse client bases. Whether it's welcoming new customers, running onboarding calls, maintaining onboarding documentation, or coordinating handoffs between sales and support, I bring the same reliability and attention to detail that's defined my work in cold calling and CRM management. If you're looking for someone who can make your clients' first experience smooth, organized, and personal , I'd love to help.