Hamza N.

Passionate problem solver specializing in customer experience design and Amazon Connect implementations. I excel in building great customer experiences across industries and geographies. With a solid skillset in AWS technologies, including Amazon Connect, DynamoDB, Lambda, Lex, as well as CRM systems such as Salesforce, Zendesk and ServiceNow, I specialize in building and customizing Contact Center use cases to drive optimization, efficiencies, customer satisfaction and cost savings. I thrive on challenges and fast-paced environments and believe in strategic thinking, innovation, data analytics and out of the box solutions to get the job done. I value building relationships and collaboration to deliver great mutually beneficial results.