Hassan S.

Dedicated and results-driven executive leader with over 16 years of proven expertise in Telecommunications, Fintech, and IT sectors. A track record of excellence in Project Management, Strategic Planning, Solution Architecture, Operations Management, and Business Intelligence. Recognized consistently for driving outstanding performance and leading cross-functional teams to deliver highly successful products that align with projected market demand and fuel organizational growth. Achievements Launched and Orchestrated Telenor's First Security Operations Center (SOC): o Spearheaded the design and launch of Telenor's inaugural SOC. o Applied cutting-edge security solutions, including SIEM, Splunk, and Cisco StealthWatch, resulting in real-time cyber-attack monitoring and containment. • Enhanced Network Security with Zone-Based Redesign: o Redesigned the enterprise network using a robust security zone model. o Categorized zones into Exposed, Non-Exposed, and Secure segments to mitigate potential risks in open networks and manage data communication flows. • Open Source Application Implementation and Training: o Successfully executed and provided training on open-source applications. o Deployed nginx load balancer and proxy server, iTops for incident, problem, and change management, and Kannel SMS Gateway for two-factor authentication & OTP delivery. • Optimized End-of-Life Device Management System (DMS): o Strategically optimized the DMS serving over 40 million subscribers. o Attained an impressive 87% reduction in customer complaints while aligning with the Internet for All (IFA) initiative. • RBT Optimization for Improved Customer Experience: o Pioneered an RBT synchronization project for 14.4 million subscribers across VAS/BSS and Core platforms. o Successfully reduced complaint calls by 90% and decreased system errors by 95%, contributing to enhanced Net Promoter Score (NPS). • Implementation of Robust Information Security Protocols: o Implemented comprehensive Information Security policies and standard protocols. o Ensured data protection, security breach prevention, and unauthorized access prevention on VAS platforms and publicly accessible portals.