Paula S.

I’m a Patient Coordinator with experience supporting patients in a telehealth setting, primarily working with individuals referred through law firms for mental health services after injuries. I handle full appointment coordination, including scheduling, intake, follow-ups, reminders, cancellations, and rescheduling, while maintaining accurate and organized patient records. I have strong experience working with CRMs such as Salesforce, Genesis Cloud, Microsoft AX, Workfront, RingCentral, and SimplePractice, and I’m comfortable adapting quickly to new systems and workflows. In my previous roles, I worked closely with patients, healthcare providers, and external partners to ensure smooth communication and proper documentation. I also have experience as a certified medical and legal interpreter, which strengthened my ability to communicate clearly, stay professional under pressure, and support patients with empathy in sensitive situations. I am HIPAA certified and experienced in handling confidential medical and legal information with accuracy and discretion. My strengths are organization, attention to detail, and providing calm, patient-focused support, especially when dealing with frustrated or vulnerable individuals.