German A.

I’m a results-driven professional with 15+ years of experience in customer service, team supervision, and corporate training. Throughout my career, I’ve successfully worked with international clients and guided teams in high-pressure environments, ensuring excellent customer experiences and operational success. 🔹 What I Do Best: Deliver exceptional customer support (email, chat, phone) with a client-first mindset. Train and mentor teams (up to 25 people) with engaging and practical learning programs. Design training materials (manuals, briefings, onboarding curricula) tailored to business needs. Lead remote projects with independence, time management, and adaptability. Drive donor engagement and fundraising strategies, turning plans into measurable impact. 🔹 Highlights of My Career: Learning Service Specialist at Webhelp (El Salvador & Colombia): Trained hundreds of new hires, built training programs, and directly supported client operations. Operations Supervisor at Webhelp (AVIANCA): Led a team in the LifeMiles loyalty program, improved KPIs, and ensured compliance with service goals. Plan International: Spearheaded local donor acquisition campaigns, strengthened community engagement, and enhanced planning strategies. Freelancer (Real Estate Academy, Miami – Remote): Developed business strategies, handled international clients independently, and thrived in a fully remote environment. 🔹 Certifications & Skills: Emotional Intelligence | Train the Trainers | Change Management Customer Service | Leadership | Remote Work | Problem-Solving | Communication Advanced English (Fluent in Spanish & English) ✨ If you need someone who can support your business, train your team, or improve your customer service processes, I’m here to help. I bring a calm yet proactive approach, always focused on results, quality, and growth.