Wencelyn G.

Are you looking for a reliable and detail-oriented Virtual Assistant who can help keep your business organized, your records updated, and your daily operations running smoothly? I bring 9 years of experience in accounting and bookkeeping and 2 years of experience in customer service and administrative support for a U.S.-based appliance repair company. My background allows me to support both financial and administrative tasks while maintaining organized records and professional communication. Here’s how I can help your business: 📊 Bookkeeping & Accounting Support • Invoicing and payment tracking • Accounting data entry and recordkeeping • Spreadsheet maintenance and organization • Updating and organizing financial records • General bookkeeping and administrative assistance 📋 Administrative Support • Data entry and document organization • Scheduling and appointment coordination • Job and service record tracking • Email, voicemail, and message management • Updating spreadsheets and maintaining accurate records 💬 Customer Service Support • Responding to customer inquiries • Handling service calls, voicemails, and messages • Coordinating service appointments and customer follow-ups • Providing updates on service fees, parts, labor, and payment links • Assisting with daily service department operations Tools I have worked with: • QuickBooks • Microsoft Excel and spreadsheets • Microsoft Outlook • Podium • Internal service-management and communication systems I am organized, dependable, proactive, and willing to learn new systems and processes. I value accuracy, clear communication, and completing tasks responsibly. I am comfortable working independently and supporting a team remotely. If you need someone who can assist with bookkeeping, administrative tasks, or customer service, I would be happy to contribute my experience to your business. Let’s work together to keep your business organized and your day-to-day tasks under control.