Jan Gerald S.

Are you losing revenue because of a broken WordPress plugin, a sudden theme conflict, or a frustratingly slow website loading speed? As a dedicated WordPress Technical Support Specialist and Webmaster with over 8 years of hands-on platform experience, I fix the backend bottlenecks, optimize your site performance, and protect your digital infrastructure so you can focus entirely on growing your business. I don’t just fix bugs, I optimize the entire user journey and protect your technical workflows. Here is how I can help support your business: ● Advanced WordPress Troubleshooting: Fast, accurate diagnosis of core system errors, critical database issues, and complex plugin/theme conflicts. ● Performance & Speed Optimization: Improving Core Web Vitals, configuring advanced caching, asset optimization, and maintaining clean hosting environments. ● Workflow & Support Automation: Streamlining ticketing systems, establishing structural trackers, and reducing First Response Times (FRT) to keep your clients happy. ● Ecosystem Maintenance: Routine security monitoring, seamless safe updates, bug tracking, and strict technical QA testing for landing pages and high-converting checkout funnels. ● Comprehensive Technical Documentation: Building clear internal repositories and custom SOPs so your team or your clients can operate smoothly. PROVEN IMPACT: In a previous senior role, I helped manage a high-volume global support queue and built reusable technical assets that reduced first-response times to under an hour, drastically boosting client retention and team efficiency. THE TECH STACK I WORK WITH EVERY DAY: • CMS & Builders: WordPress, Elementor, Beaver Builder, Astra ecosystem. • Tracking & Analytics: Google Analytics 4, Google Search Console, Looker Studio, SQL. • Project Tools: Trello, Slack, Help Scout, Zendesk, Asana. • Backend Admin: FTP/SFTP, phpMyAdmin, Database Management, Server Configurations. Whether you need proactive ongoing monthly website maintenance, a reliable webmaster to bridge the gap between your marketing and dev teams, or emergency troubleshooting to save a crashed site, let's connect. Click the "Invite to Job" button on the top right, and let’s discuss how to secure and scale your WordPress website today.