Suraj K.

I help B2B revenue teams put AI agents to work on their pipeline, and I build the CRM foundation that makes them stick. I'm Suraj, founder of The Sales Work and a RevOps leader with 8+ years of hands-on experience. I joined LambdaTest as one of its first 10 team members and grew with it to market leader, leading Revenue Operations for a 200+ person sales org, owning Salesforce and Zoho end to end, and cutting about $100K a year in CRM costs. Today I design, deploy and manage AI agents for sales, marketing and customer success teams. WHAT I BUILD - Voice agents: inbound and outbound calling that qualifies, books meetings and hands off warm to your reps - Chat agents: website and in-app agents that answer, qualify and book while buyers are still on the page - Email agents: reply handling, signal-triggered outreach, follow-ups and shared-inbox triage - Research and prospecting agents: account research, buying-committee mapping, trigger alerts and rep briefs - CRM and RevOps agents: data hygiene, call-to-CRM updates, deal risk, lead routing and forecast prep - Service and success agents: ticket triage, churn signals and renewal prep THE FOUNDATION UNDER THE AGENTS - Salesforce: Sales Cloud, Service Cloud, Agentforce, Revenue Cloud, Account Engagement (Pardot), Experience Cloud - Zoho One: CRM, Creator, Desk, SalesIQ, Campaigns, Analytics - HubSpot, Gong, Clay, Outreach, Twilio, Slack - Implementations, migrations, cleanups and integrations, plus signal-based lead generation, enrichment and email deliverability HOW I WORK 1. Discover (week 0-1): pick one high-value workflow, its data and a clear success metric 2. Build and evaluate (week 1-3): context, agent and integrations built in a sandbox and tested on real scenarios 3. Launch (week 2-4): controlled rollout with approvals switched on and a rollback plan 4. Operate and improve: monitor, tune and report outcomes every month WHAT YOU CAN EXPECT - Human-in-the-loop on every action you choose: approvals, send caps and audit logs - Your CRM stays the system of record and your data stays in your systems - Model-agnostic: the best model for each job, switched as the field moves - Every agent tied to a business metric: speed-to-lead, meetings booked, hours saved or resolution rate - Full documentation and handover, with no black boxes Not sure where to start? Book a consultation and we'll map your highest-leverage workflow together.