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Jessica S.
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Jessica S.

Credit Analyst & Customer Support Specialist

Bilingual Credit Analyst and Customer Support Specialist with 4+ years of experience in the banking and financial services industry. I specialize in credit risk assessment, case management, quality assurance, and client support.My background in banking has trained me to handle sensitive financial information, meet strict compliance standards, and deliver accurate, detail-oriented work under pressure. I bring strong analytical skills combined with excellent written communication in English and Spanish. I am reliable, organized, and comfortable working in remote, fast-paced environments. I’m currently seeking long-term collaborations where I can contribute both analytical and customer-facing expertise.

🇩🇴Santo Domingo, Dominican Republic$13/hr100% JSS5.00 (1)Since May 2024

Earnings and projects

MRR
$773

Last 6 months ÷ 5.8 months active (since May 2026)

World#59,426 / 412k
🇩🇴Country#314 / 1,225
Revenue, last 30 days
$0

Last 6 months: $4.5k

Total earnings
$4.6k

Billed in all: $4.8k

World#262,338 / 412k
🇩🇴Country#847 / 1,225
Per project
$4.6k

$4.5k in the last 6 months

World#37,909 / 412k
🇩🇴Country#187 / 1,225
Projects, last 6 months
1
0% fixed100% hourly
World#128,096 / 412k
🇩🇴Country#338 / 1,225
Projects in all
1
0% fixed100% hourly
World#360,675 / 412k
🇩🇴Country#927 / 1,225

Earnings, last 30 days

$4.8kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$4,750$4,800$4,850$4,900Oct 9Oct 24Nov 8

Skill rankings: Top 16% in Credit Report

Ranked by MRR among everyone on Upwork with the skill.

  1. #18Credit Report116 freelancers · 🇩🇴 #1Top 16%
  2. #63Underwriting272 freelancers · 🇩🇴 #1Top 23%
  3. #139Risk Management794 freelancers · 🇩🇴 #2Top 18%
  4. #265Compliance1,250 freelancers · 🇩🇴 #4Top 21%
  5. #947Quality Assurance4,093 freelancers · 🇩🇴 #16Top 23%
  6. #2,766Technical Support11,267 freelancers · 🇩🇴 #73Top 25%
  7. #8,208Customer Service37,168 freelancers · 🇩🇴 #179Top 22%