Peter Paul L.

I’m an IT enthusiast and Cum Laude graduate with hands-on experience as a Technical Support Representative. I have a strong passion for technology, problem-solving, and delivering excellent customer support. My background has strengthened my ability to build rapport and empathy with clients while resolving technical issues efficiently. Beyond my hands-on support experience, I’ve devoted numerous hours to self-study in various IT fields, including system administration, coding, and basic troubleshooting. Key Skills and Experience: • Proven experience as a Technical Support Representative, providing technical assistance and troubleshooting for end-users. • Ability to build rapport and demonstrate empathy in customer interactions. • Proficient in programming languages such as PHP, Python, and JavaScript. • Familiarity with HTML, CSS, and web development frameworks (e.g., Laravel). • Strong problem-solving skills and the ability to adapt quickly to new technologies. • Video editing. I am eager to apply these skills and continue growing as a freelance IT professional. My commitment to continuous learning ensures that I stay updated with the latest industry trends and best practices. With my dedication, technical knowledge, and customer-focused mindset, I’m confident in my ability to provide valuable support and contribute meaningfully to any project I take on.