Thay B.

Customer Support & Success Specialist with 4+ years of experience in the fintech and SaaS industries, supporting U.S. market customers in fast-paced, high-growth environments. I specialize in bridging the gap between companies and customers by turning complex issues into clear, actionable solutions. Currently working at Seis as a Customer Support Specialist and Teller, where I contribute to retention, KYC processes, security compliance, and customer experience optimization. My background also includes Level 1–2 technical support for Tello Mobile (U.S. market) and customer service roles in telecom and fintech. I hold a Google IT Support Certificate, EFSET C2 English certification, and a degree in Communication & Digital Media. I combine strong technical troubleshooting skills with excellent communication and customer empathy. What I bring to the table: ✔️ Clear and confident communication (English & Spanish – bilingual) ✔️ Technical troubleshooting & IT support ✔️ Customer retention & account management ✔️ KYC & compliance awareness ✔️ Data-driven mindset (Data Analytics certification in progress) ✔️ Positive, solution-oriented approach Remote-work experienced and results-driven, I thrive in environments where customer experience, operational efficiency, and continuous improvement matter. Let’s build better customer experiences together.