Obrian Oneal M.

Digital Marketing | Web Page, Web Application, BPO Call Center, Sales

Senior Mortgage Support Specialist | Title Search Coordinator | Bilingual Customer Support & SEO Specialist I am a results-driven professional with a strong background in mortgage operations, digital marketing, and language services. I have experience working with leading companies such as Scotiabank (GBS – Title Search Division), Thryv (formerly Vivial Dominicana), and TransPerfect. At Scotiabank, I worked as a Senior Mortgage Officer in the Title Search Division, where I was responsible for coordinating title search requests across Canadian branches. My responsibilities included: Communicating with branches across Canada regarding title search requests and updates Creating, managing, and updating cases in internal systems with high accuracy Tracking requests and ensuring timely follow-ups and resolution Handling sensitive financial information with strict confidentiality Collaborating with multiple stakeholders in a fast-paced environment Previously, at Thryv (Vivial Dominicana), I worked as an Account Coordinator, managing clients’ digital marketing services, including: Google Business profiles (Google My Business) Website management and updates Yelp and other online directories SEO optimization to improve organic search rankings Monitoring performance and ensuring client satisfaction Additionally, my experience as an English-Spanish interpreter at TransPerfect has strengthened my ability to: Deliver clear and accurate communication between parties Provide high-quality customer support with professionalism and empathy Handle complex and sensitive conversations effectively I am highly organized, detail-oriented, and committed to delivering efficient, high-quality results. I bring a combination of analytical thinking, communication skills, and client-focused service to every project. If you are looking for someone reliable to support your business operations, customer service, or digital presence — I am ready to help. Let’s work together to achieve your goals.