Karla Maria M.

Hi! I’m Karla, a bilingual (English/Spanish) Customer Support Specialist, Virtual Assistant, and Social Media Manager with experience helping businesses deliver exceptional customer experiences and stay organized. I have experience in customer service, technical support, live chat, email support, phone support, and appointment scheduling. I also worked as a receptionist at a law firm, where I managed calls, greeted clients, and handled administrative tasks with professionalism and attention to detail. In addition to customer support, I have experience as a Social Media Manager, creating content, managing social media accounts, engaging with online communities, and helping brands grow their digital presence. I’m currently studying Marketing and Digital Communication, allowing me to combine strong customer service skills with modern digital marketing strategies. Here’s what I can help you with: • Customer Support (Email, Chat & Phone) • Virtual Assistance • Appointment Scheduling and Calendar Management • Data Entry and Administrative Support • Social Media Management • Inbox and CRM Management • English and Spanish Communication I’m organized, reliable, detail-oriented, and committed to providing excellent service. My goal is to help your business run smoothly while ensuring your customers have a positive experience. Let’s work together!