Amel Leonardo P.

I'm a freelancer with a solid background spanning over 5 years in the call center industry, I have excelled as a Bilingual Customer Support Specialist and Agents floor support. My commitment to delivering exceptional customer service has been unwavering throughout my career, whether I have served as a representative or floor support My communication skills have been finely tuned through interactions with a diverse clientele, allowing me to thrive across various platforms such as email, ticketing systems, and chat channels. Working with respected US companies like Xfinity mobile , Verizon, Radnet and Belk has been an honor. In my customer service role, I consistently went the extra mile to provide personalized assistance, resolve customer questions, address concerns, and ensure overall satisfaction. My compassionate and solution-oriented approach exceeds performance metrics, resulting in high client retention and glowing feedback. In addition to my core competencies, I possess strong communication and problem-solving abilities. I am well-versed in utilizing various computer programs and technologies, which further enhances my effectiveness in delivering outstanding service.