Avit Christiane A.

Bonjour, Hallo ! As a bilingual professional specializing in customer service, telemarketing, and data entry, I am equipped to help your company provide efficient support in both French and German. With over four years of experience in these areas, I have developed strong skills in client relationship management, problem-solving, and cross-cultural communication, allowing me to adapt seamlessly to the specific needs of clients in different languages. 🎯In telemarketing, my focus is on building trust with prospects while remaining goal-oriented to drive conversions. My proactive approach enables me to identify sales and retention opportunities while ensuring a positive customer experience. 👩‍⚖️I am smart person with three years of experience as a bilingual customer service specialist. I am capable of adapting to any situation. I'm hardworking, detailed oriented, cheerful, can work with minimal supervision and determined individual . 🎯As a data entry specialist, I place great emphasis on accuracy and efficiency in managing information. I utilize the appropriate digital tools to ensure data compliance and accuracy, contributing to informed decision-making within the company. My objective is to provide reliable administrative and commercial support while optimizing internal processes to maximize results. ⭐⭐⭐⭐⭐+⭐⭐⭐⭐⭐+⭐⭐⭐⭐⭐+⭐⭐⭐⭐⭐+⭐⭐⭐⭐⭐ My recent experience is based on German customer service. My objectives were to receive customers according to their categories, discuss with them calmly, be explicit and courteous to understand their problems and find solutions. I receive incoming calls every five minutes and, if necessary, call back certain clients to ensure their satisfaction. The CRMs I have used include Freshcaller, Adversus, and Cloudtalk, which I am proficient in and I'm also open to learning new things. The services provided to clients include verifying customer orders, providing order links in case of purchases, providing information about the products that symbolize the company upon customer request, and assisting clients with returning their orders, requesting refunds, or obtaining discounts. I am capable of lending a hand for the smooth operation and continuity of a project. I would be delighted to be part of your team and help grow your company in the coming days. ⚡MY SKILLS 👇 ✔Customer Service ✔Phone Support ✔Email Support ✔Telemarketing ✔Cold Call ✔Virtual Assistance ✔Data Entry ✔Administrative Support 🚀𝑫𝒐𝒏'𝒕 𝒉𝒆𝒔𝒊𝒕𝒂𝒕𝒆 𝒕𝒐 𝒄𝒐𝒏𝒕𝒂𝒄𝒕 𝒎𝒆 𝒇𝒐𝒓 𝒂 𝒇𝒓𝒖𝒊𝒕𝒇𝒖𝒍 𝒄𝒐𝒍𝒍𝒂𝒃𝒐𝒓𝒂𝒕𝒊𝒐𝒏.✍! 𝐓𝐡𝐚𝐧𝐤𝐬 𝐟𝐨𝐫 𝐜𝐡𝐞𝐜𝐤𝐢𝐧𝐠 𝐨𝐮𝐭 𝐦𝐲 𝐩𝐫𝐨𝐟𝐢𝐥𝐞!👍