Christine B.

I am a Filipino Customer Service Representative Virtual Assistant helping US businesses handle inbound calls, billing, technical support, and CRM management. I bring 3+ years of BPO experience with proven results in resolution, retention, and collections. SERVICES Inbound Customer Support (Phone, Chat, Email) Billing and Account Support Technical Support and Troubleshooting CRM Management and Customer Documentation Collections and Payment Negotiation Upselling, Cross-selling, and Customer Retention Appointment Scheduling and Follow-ups TOOLS Google Workspace | Microsoft 365 | Slack | Zoom | Google Meet | Calendly | Salesforce | AVA | IBA | Cisco | Billing Systems | ChatGPT | Grammarly | Google Apps Script | Canva | CapCut | Asana | RESULTS / PROOF Achieved 85% monthly collection rate as a Collection Specialist handling delinquent accounts Maintained a 90% issue resolution success rate in high-volume billing and technical support Reached 120% of the monthly sales quota through upselling and plan enhancements Improved client retention by 20% through clear communication and proactive follow-ups I bring structured processes, accurate CRM documentation, and a strong customer-first approach to every account I handle. If you need a reliable Customer Service Representative who can handle customers professionally and deliver results, let’s talk. I’m ready to support your business.