Alejandra G.

Bilingual Quality Assurance Analyst and AI Data Specialist with over 3 years of experience in real-time digital content auditing, policy compliance, and Large Language Model (LLM) fine tuning. Specialized in non-voice operations, ensuring high accuracy, platform safety, and strict SLA compliance across English and Spanish streams. Key Strengths & Skills: • Quality Assurance & Process Auditing: Operational workflow audits, rubric calibrations, root cause analysis, and actionable coaching. • Content Moderation & Policy Compliance: Real-time auditing of user-generated and AI-generated content, detecting sensitive material, and enforcing platform guidelines. • AI & Data Operations: LLM model fine-tuning, evaluating contextual and linguistic nuances, regional slangs, and data labeling for machine learning workflows. Projects & Accomplishments: • Audited high-volume content streams for major US and UK media publishers at OpenWeb, enhancing auto moderation precision and model context comprehension. • Conducted weekly client calibration sessions and voice/non-voice QA auditing for US healthcare accounts at Teleperformance, consistently meeting top-tier quality benchmarks and HIPAA compliance standards. • Evaluated complex content escalations and mentored junior moderators at TELUS Digital. Detail oriented, results-driven, and fully equipped to deliver high quality outcomes in structured, tech-enabled environments.