Luis Fernando M.
Customer Experience and Operations Support | Airbnb & Admin Specialist
I’m an experienced Administrative and Airbnb Property Manager with a strong background in operations, customer service, and hospitality. Over the years, I have managed both business and property operations, from organizing workflows and coordinating teams to delivering five-star guest experiences. I hold a Bachelor’s degree in Business Administration, which provides a solid foundation in management, finance, and communication skills that I apply daily to ensure efficient and high-quality results for every client. My approach is proactive, detail-oriented, and results-driven. Whether it is managing schedules, handling communication, or ensuring smooth guest experiences, I take pride in working with precision and professionalism. Core Skills - Administrative support and operations management - Property and guest management for Airbnb and short-term rentals - Customer communication and issue resolution - Reporting, documentation, and data organization - Vendor coordination and inventory tracking - Process improvement and task automation I combine business expertise with hospitality excellence, ensuring everything runs seamlessly, behind the scenes and in front of guests or clients. If you are looking for a reliable, organized, and communicative professional who can manage operations and deliver top-tier service, I would be happy to help you achieve your goals.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $14k
Billed in all: $35,903$36k
$14k in the last 6 months
Across 2 contracts
Earnings, last 30 days
Skill rankings: Top 2% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #11Internal Reporting156 freelancers · 🇭🇳 #1Top 7%🇭🇳#1 of 4
- #21Complaint Management355 freelancers · 🇭🇳 #1Top 6%🇭🇳#1 of 2
- #25Entrepreneurship460 freelancers · 🇭🇳 #1Top 5%🇭🇳#1 of 3
- #54Vendor Management977 freelancers · 🇭🇳 #1Top 6%🇭🇳#1 of 5
- #210Process Improvement2,840 freelancers · 🇭🇳 #4Top 7%🇭🇳#4 of 12
- #232Scheduling6,335 freelancers · 🇭🇳 #5Top 4%🇭🇳#5 of 56
- #512Technical Support11,267 freelancers · 🇭🇳 #7Top 5%🇭🇳#7 of 173
- #949Administrative Support27,851 freelancers · 🇭🇳 #7Top 3%🇭🇳#7 of 104