Carlos A.

✅Thank you for visiting my Upwork profile!✅ Bilingual Customer Service & Telecom Specialist | Zendesk & Tech Support Expert Rate: $10.00/hr Hi there! I'm a results-driven and proactive Customer Service Specialist with over 5 years of experience in the BPO industry, including 3 years as a Supervisor in the telecommunications field. I’m fluent in English and Spanish and passionate about delivering outstanding customer experiences. Professional Highlights: 🔹 Bilingual Support (EN/ES): Seamless communication with English and Spanish-speaking clients. 🔹 Leadership Experience: Successfully led teams, conducted QA evaluations, and trained agents to achieve KPIs. 🔹 Tech Savvy: Hands-on experience with tools like Zendesk, Salesforce, RingCentral, Microsoft Office, and VoIP systems. My Core Skills: ✅ Email, Chat & Phone Support (EN/ES) ✅ Troubleshooting & Tech Support ✅ Retention & Upselling ✅ QA & Performance Monitoring ✅ Telecom & Network Issue Handling ✅ E-commerce Support (Order Management, Returns, Tracking) ✅ Conflict Resolution & Customer Retention Why Choose Me? ✨ Experienced Leader: My background as a supervisor helps me understand team dynamics and service quality at a higher level. ✨ Fast Learner: I adapt quickly to new systems and workflows. ✨ Results-Oriented: My focus is always on resolution, efficiency, and customer satisfaction. Let’s connect and discuss how I can bring value to your project or team. I’m available for both short and long-term roles. Looking forward to working together!