Paul Louis B.

I began my career in 2021 as a Utility Cadet at a maritime agency, where I supported seafarer applicants by assisting with documentation processing, onboarding requirements, and administrative tasks. I ensured accurate document handling and provided front-line assistance to applicants throughout the deployment process. In 2023, I was promoted to Crewing Manager. In this role, I negotiated seafarer salary packages with principals and conducted meetings to coordinate and streamline deployment processes. I managed end-to-end crewing operations, ensuring compliance with company and principal requirements while maintaining strong professional relationships with stakeholders. In December 2023, I joined a Business Process Outsourcing (BPO) company as a Seasonal Customer Service Representative for a Sales Account. Within one month, I was recognized as one of the top sales agents for achieving high performance results. Following this role, I worked as a Customer Service Representative – Extreme High Risk Fraud Analyst for Barclays Bank under a BPO company. After being endorsed within my first month, I was recognized as a top performer for my strong analytical skills, attention to detail, and ability to identify and prevent high-risk fraudulent activities. I currently work as a Risk Investigator in an in-house company, where I am responsible for transaction monitoring, KYC review, watchlist screening, record keeping, Enhanced Due Diligence (EDD), and gathering information for compliance reviews. My role focuses on mitigating financial and regulatory risks while ensuring adherence to internal and external compliance standards. Additionally, I served as a Social Media Manager Intern for the rugby club I actively play for. I oversee the club’s Facebook page operations, coordinate with sponsors, and develop marketing campaigns to promote merchandise and strengthen brand engagement. I am a highly motivated and results-driven professional with a strong background in customer service, fraud prevention, risk investigation, and stakeholder management.