Anirudha A.

Is your team losing hours chasing drivers for updates, PODs and appointment confirmations? I take that work off your brokers' plates so they can stay focused on customers and new freight. Since 2023 I've supported day-to-day load operations inside a US freight brokerage (Armstrong Transport Group), working in Turvo. On Upwork I've logged 5,000+ hours with a 100% Job Success Score, almost entirely on long-term contracts. What I can handle for you: • Load tracking and check calls, with TMS updates after every touchpoint • Pickup and delivery appointment scheduling with shippers and receivers • Carrier sourcing and load coverage support on committed lanes • Rate confirmations, BOL and POD collection, and paperwork follow-up • Exceptions: late pickups, delays, detention, and escalations to the right person • Proactive status updates to customers before they have to ask • End-of-shift reports so your team knows where every load stands Tools: Turvo, Excel and Jira. How I work: • 30+ hours a week, open to long-term and contract-to-hire roles • Dedicated home office with redundant internet and a backup laptop • Clear written handoffs, so nothing lives only in my head My earlier background in accounts and finance (invoices, reconciliations, audit paperwork) makes me careful with rate cons, accessorials and documents. I also run long-term customer support for Shopify brands in Gorgias, Zendesk and Recharge, so I'm comfortable owning both carrier and customer communication. Tell me your lane mix and the tasks eating your team's day. I'll reply with how I'd cover them in week one.