Rojina S.

• Evaluated current operational practices and suggested improvement strategies. Motivated and trained employees to maximize team productivity. • Provided answers to customer questions via phone and email, typically within hours. •Supported team by handling all administrative tasks. • Represented company to vendors, municipal customers and other external stakeholders across lines. • Assisted with documenting key processes and procedures and security protocols. •Negotiated with distributors to find quality products and best prices. • Collected customer feedback and made business adjustments to improve retention and satisfaction. • Interacted well with customers to build connections and nurture relationships. •Reported issues to higher management with great detail.