Arvin Herald V.

With 14 years of extensive experience in operations management, people management, strategic planning, and conflict resolution, I possess a proven track record of effectively supervising teams and implementing successful projects. I am an expert at helping customers, whether it's talking to them on the phone, emailing, or chatting online. I excel in handling inquiries even complaints, building strong customer relationships, implementing feedback systems, and providing comprehensive support. With over 11 years of diverse experience, including roles as a Team Leader, Quality Assurance specialist, and Virtual Assistant, I bring more than four years of dedicated expertise in virtual assistance. Throughout my career, I have developed a comprehensive skill set that includes: • Virtual Assistance: Proficient in delivering a wide range of administrative, creative, and technical services, including email management, scheduling, customer service, and data entry, to meet client needs efficiently. • Customer Support: Skilled in providing exceptional customer service, managing billing inquiries, technical support, and resolving complaints through multiple communication channels such as phone, email, and live chat. • Consulting and Coaching: Experienced in conducting remote coaching and training sessions via virtual platforms, fostering employee engagement and improving team performance. • Finance and Accounting: Competent in overseeing salary negotiations, managing annual appraisals, validating payroll, and reviewing/approving timesheets to ensure financial accuracy and operational efficiency. I am proficient with tools such as Monday.com, Slack, Microsoft Teams, Zoom, Salesforce, Microsoft Office Suite, Google Workspace, HubSpot, and many others. In my current role, I handle the following tasks with the highest level of integrity and exceptional productivity. Let’s connect to discuss how I can assist you. • Upwork Hiring (Sourcing, Gorilla Test Assessments, Interviews) • Upwork Timesheet Auditing • Sales and Customer Service (Phone, Chat, and Email for US Clients) • Virtual Admin Support and Research Why Choose Me? I consistently deliver high-quality work with integrity, meet deadlines, and showcase adaptability by quickly learning new tools and processes and addressing challenges with innovative solutions. I am enthusiastic about bringing my expertise to your project and contributing to your success. Let's connect and discuss how I can streamline your operations and enhance your productivity. I am open to both short-term and long-term projects.