Zafar K.

I am a Senior Microsoft Dynamics CRM specialist with Microsoft Certified Techno-Functional Consultant helping businesses transform and optimize their processes using Dynamics 365 and Power Platform. I bring over 7 years of experience in designing, customizing, and implementing scalable CRM and low-code solutions aligned with business objectives. I hold the following Microsoft certifications: MB-210: Microsoft Dynamics 365 Sales Functional Consultant MB-220: Microsoft Dynamics 365 Marketing Functional Consultant PL-400: Power Platform Developer Associate PL-200: Power Platform Functional Consultant Associate PL-100: Power Platform App Maker Associate My areas of expertise include: Customizing and extending Dynamics 365 CRM (Sales, Marketing, and Customer Service modules) Developing Power Apps (canvas and model-driven) to digitize and optimize business processes Designing secure, responsive portals using Power Pages for external and internal users Automating end-to-end workflows with Power Automate Delivering data-driven insights and reporting through Power BI Building intelligent virtual agents and automation using Copilot Studio (Power Virtual Agents) Embedding Copilot-powered AI capabilities into business applications for enhanced productivity I specialize in delivering end-to-end business solutions that enhance user experience, improve operational efficiency, and leverage the full potential of the Microsoft Power Platform. The amazing factor of hiring me is having my 24/7 availability to discuss and communicate.