Bianka C.

Accomplished HR Specialist with a strong background in office management, excelling in fast-paced, growth-driven environments. Dedicated to creating exceptional employee experiences aligned with company culture and values. Key Skills: -Onboarding & Employee Support: Lead onboarding for 50 new hires monthly in the Americas, manage offboarding, and provide first-line support for employee inquiries. -HRIS & Data Management: Handle data entry for HRIS systems, assist in data auditing, reporting, and ensure compliance. -HR Programs & Compliance: Coordinate HR programs focused on wellness, engagement, and team activities; identify and implement process improvements. -Office & Vendor Management: Oversee office operations, vendor management, and event coordination. -Executive & Calendar Support: Provide executive support and manage calendars. Policy & Document Management: Develop policies, produce travel, visa, and insurance documents, and manage the HelpScout Knowledge Library and Employee Resource Center. -Customer Service & SLAs: Deliver exceptional customer service through People Operations Services, using HelpScout, and define SLAs to drive continuous improvement. -Skills include HRIS management, project coordination, customer service, compliance, and data auditing.