John Michael R.

A seasoned BPO professional with an extensive background and specialty in Business-to-Business Sales and Marketing Lead Generation. With over 12 years of experience, I have developed strong Sales and Marketing skills through classification of relevant niche for clients in different industries such as Information and Technology, E-Commerce, Hospitality, Retail, Software among others. An expert in building solid and qualified leads for clients through appointment setting and ensures efficient messaging and highlight relevant competitive advantage in the market to spark interest of qualified potential prospects specific to clients' target demographics. Also an expert in the inbound customer service vertical handling accounts and ensures performance levels and service delivery scorecard are met as defined on client SLA and team's KPIs. Ensures operation team overall adherence to set quality standard and plan, manage and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery I pride myself on being consistently responsive and professional in every project I take on. I am a problem-solver and driven to deliver high-quality work within the deadline. I always encourage open communication and welcome new ideas to better my skills and my work-output. Let's chat to discuss more details on how my skills and experiences can be of value to your project.