Clarence Eunice D.

𝐇𝐈𝐑𝐄 𝐌𝐄 𝐅𝐎𝐑: 𝐀𝐃𝐌𝐈𝐍𝐈𝐒𝐓𝐑𝐀𝐓𝐈𝐕𝐄 𝐀𝐒𝐒𝐈𝐒𝐓𝐀𝐍𝐓 | 𝐃A𝐓𝐀 𝐄𝐍𝐓𝐑𝐘 | 𝐕𝐈𝐑𝐓𝐔𝐀𝐋 𝐀𝐒𝐒𝐈𝐒𝐓𝐀𝐍𝐓 Experienced Dental Virtual Assistant with hands-on experience supporting a busy dental practice in the United States. I specialize in patient communication, insurance verification, scheduling, billing support, collections, and administrative operations while ensuring accuracy, professionalism, and excellent patient care. 🦷 𝐃𝐄𝐍𝐓𝐀𝐋 𝐕𝐈𝐑𝐓𝐔𝐀𝐋 𝐀𝐒𝐒𝐈𝐒𝐓𝐀𝐍𝐓 • Dental insurance verification and eligibility checks • Dental insurance breakdowns and benefit explanations • Insurance claims submission and follow-up • Knowledge of ADA dental procedure codes • Patient registration and chart preparation • Appointment scheduling, confirmations, and rescheduling • Recall scheduling and patient follow-ups • Treatment plan coordination • Billing and payment posting support • Collections follow-up and payment reminder calls • Email and text communication with patients • Answering inbound and outbound phone calls • Data entry with high accuracy • Digital document management and organization • Patient records maintenance while ensuring confidentiality (HIPAA awareness) 📋 𝐀𝐃𝐌𝐈𝐍𝐈𝐒𝐓𝐑𝐀𝐓𝐈𝐕𝐄 & 𝐎𝐅𝐅𝐈𝐂𝐄 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 • Calendar and appointment management • Email management and correspondence • CRM and patient database maintenance • Spreadsheet management (Excel & Google Sheets) • Google Workspace and Microsoft Office • File organization and documentation • Research and reporting • Basic bookkeeping and administrative support • Process documentation and workflow organization • Attention to detail and excellent organizational skills ☎️ 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐄𝐑𝐕𝐈𝐂𝐄 I believe every patient deserves a positive experience. I provide professional, compassionate, and responsive customer service by: • Building rapport with patients • Handling inquiries professionally • Resolving concerns promptly • Managing difficult conversations with empathy • Delivering outstanding patient support • Maintaining professionalism in every interaction 💻 𝐓𝐎𝐎𝐋𝐒 & 𝐒𝐎𝐅𝐓𝐖𝐀𝐑𝐄 Experienced using: • SoftDent • Weave • PaymentHub • Fluidpay • Microsoft Office • Zoom • Google Drive * EDS * Fast Attach * Genoray 🌟 𝐖𝐇𝐘 𝐂𝐇𝐎𝐎𝐒𝐄 𝐌𝐄? ✔ Detail-oriented and highly organized ✔ Excellent written and verbal communication ✔ Fast learner and adaptable to new systems ✔ Reliable, proactive, and dependable ✔ Able to work independently with minimal supervision ✔ Committed to maintaining confidentiality and professionalism ✔ Dedicated to helping dental practices operate efficiently while providing exceptional patient service I am passionate about helping dental practices streamline their daily operations, improve patient satisfaction, and keep administrative tasks running smoothly. If you're looking for a dependable Dental Virtual Assistant who can quickly adapt to your workflow and become a valuable part of your team, I'd love the opportunity to work with you.