Manuel Alejandro P.

👋 Hello! I'm Manuel — a bilingual operations professional with over 5 years of experience across banking, healthcare, insurance, and fraud risk analysis in BPO and B2B environments. I combine strong problem-solving and communication skills with a customer-centric mindset to deliver reliable, impactful results. 💼 What I bring to your project: ✅ Fraud & Risk Analysis — transaction monitoring, EDD, AML/KYC compliance ✅ Banking & Financial Operations — 4+ years at Scotiabank Canada ✅ Billing & Healthcare Administration — HIPAA-compliant claims processing and patient coordination ✅ CRM & Data Management — HubSpot, Pipedrive, Five9, AS400, and more ✅ Bilingual English/Spanish — clear, professional communication ✅ 2+ years of proven remote work success 📩 I'd love to discuss how my background can support your team's next project!