Brichee Angelica I.

Medical Virtual Assistant | Referral Coordination | Prior Authorization | Physiotherapy I am a Registered Physical Therapist and experienced Medical Virtual Assistant with hands-on experience supporting U.S. healthcare practices in both clinical and administrative workflows. My background combines healthcare knowledge with virtual medical support, allowing me to understand not only administrative tasks but also the medical terminology, documentation, rehabilitation concepts, and patient-care processes behind them. My experience includes: • Referral coordination and referral tracking • Prior authorization for procedures, consultations, medications, and DME • Patient scheduling and appointment confirmation • New patient registration and telephonic pre-screening • Medical records and fax management • Inbound and outbound patient/provider calls • Insurance and healthcare facility coordination • DME and diagnostic/laboratory coordination • Pharmacy prior authorization support • Medical documentation and data entry • Physician dictation/transcription • Rehabilitation and physiotherapy support I previously worked as a Certified Virtual Medical Assistant with MedSpecialized/DrCatalyst, supporting U.S. healthcare practices, and as a U.S. Certified Pharmacy Technician with Optum Global Solutions, where I handled pharmacy prior authorization workflows, provider calls and faxes, and test claims. I have hands-on experience with Amazing Charts EMR/EHR and X-Lite VoIP, and I am comfortable learning new healthcare software and adapting to different clinic workflows. As a Registered Physical Therapist, I also have experience with musculoskeletal and neurological rehabilitation, therapeutic exercise, post-operative rehabilitation, mobility, pain management, and patient education. I value accuracy, confidentiality, organization, clear communication, and reliable follow-through, especially when handling sensitive healthcare information. If you are looking for someone who understands both the administrative and clinical sides of healthcare, I would be happy to support your practice.