Shivika K.

I help businesses optimize Salesforce CRM through custom development, automation, integrations, and scalable solutions that improve sales and operational efficiency. I’m Shivika Kaushik, a Salesforce professional with 14+ years of experience across Sales Cloud, Service Cloud, Health Cloud, Revenue Cloud, integrations, and AI-powered Salesforce solutions. I’ve worked on everything from org setup and workflow automation to complex development and large-scale optimization. Core expertise: • Salesforce Administration and Custom Development • Apex, Visualforce, Aura, and LWC • Sales Cloud, Service Cloud, and Health Cloud • CPQ optimization and org refactoring • Flows, automations, reports, and dashboards • Third-party integrations • Copado and Salesforce DevOps • Conga document automation • Salesforce AI / Einstein solutions Certifications: • Salesforce Certified Administrator • Salesforce Certified Service Cloud Consultant • Salesforce Certified Sales Cloud Consultant • Salesforce Certified AI Associate • Salesforce Certified AI Specialist • Salesforce Certified Platform Developer I I focus on building solutions that are practical, scalable, and aligned with business goals — not just technically correct. Whether you need a Salesforce expert for implementation, customization, troubleshooting, or long-term support, I’d be glad to help.