Harvey H.

I keep your team's IT running, so end-users stay productive and your systems stay secure. I'm an IT Support Specialist with 6 years of experience (4 years Service Desk L1/L2/SME + 2 years Technical Support) helping companies manage day-to-day technical issues, user access, and system security across Windows, macOS, and enterprise cloud platforms. What I can help with: • Troubleshooting hardware/software issues (Windows 10/11, macOS, printers, network devices) • Office 365 Enterprise & Azure AD administration and support • VDI/Citrix support and remote desktop issues • Device enrollment and configuration via Jamf/Intune • User access management: SSO, password resets, AD security groups • Access request administration via SailPoint IIQ and Okta • Coordinating major incident resolution with on-call, DevOps, and engineering teams Why clients work with me: •Consistently meet SLAs and KPIs while keeping downtime to a minimum for every user I support •Comfortable working directly with end-users, managers, and cross-functional support teams (Zoom/MS Teams) •Experience across large enterprise environments at Cognizant, Infosys BPM, TELUS International, and Sitel •Clear communicator, fast responder, and easy to work with Whether you need ongoing helpdesk coverage, help with a Microsoft 365/Azure AD rollout, or someone to manage access requests and account security, I'm happy to jump in. Message me with what you're dealing with and I'll tell you exactly how I can help.