Levhann Levi E.

Hi! I'm a Customer Service Specialist with experience in healthcare support, technical troubleshooting, billing assistance, customer retention, and phone-based customer service. I help businesses provide better customer experiences by handling inquiries, resolving concerns, and communicating with customers in a professional and friendly way. I'm comfortable speaking with different types of people, handling difficult conversations, and finding practical solutions to problems. Here's what I can bring to your business:** Customer Service: Handling customer inquiries, resolving complaints, and providing phone, email, and chat support. Healthcare Support: Assisting members with benefits, eligibility, medical and dental claims, and finding healthcare providers. Technical Support: Troubleshooting phone, internet, TV, and other service-related issues. Cold Calling & Telemarketing: Contacting prospects, introducing services, following up on leads, and maintaining professional conversations. Lead Generation: Researching potential clients, gathering contact information, and keeping lead records organized. Administrative Support: Data entry, documentation, recordkeeping, and other day-to-day tasks. I believe good customer service starts with listening, understanding what people need, and making sure they feel heard. Whether I'm helping a customer resolve an issue or reaching out to a potential client, I aim to make every interaction productive and professional. I'm open to learning new tools, following your processes, and adapting to your business needs. My goal is to make your workload easier while helping you maintain good relationships with your customers and prospects. If you need someone reliable to support your customers, make outbound calls, generate leads, or handle administrative tasks, I'd be glad to discuss how I can help.