Samoela Mami Emile R.

An unanswered support ticket can mean a lost customer. I make sure that doesn’t happen. I help e-commerce stores provide timely, reliable customer support and a better customer experience, so owners can focus on growing their business. I’m an E-commerce Customer Support Specialist and Virtual Assistant with hands-on experience using Shopify, Gorgias, Zendesk, and Richpanel. I can handle email and live chat support, Shopify order management, package tracking through 17TRACK, refunds, returns and exchanges, dispute management, delivery issues with carriers, ticket handling, and customer follow-ups. I don’t just respond to customer inquiries; I take ownership of every case, stay calm with difficult customers, respect your brand voice and policies, and make sure every issue is properly resolved. What you can expect from me: - Clear, professional, and empathetic communication - Careful handling of disputes and refunds to protect your profit margins - Fast learning and adaptation to new tools and procedures - Consistent follow-up until every issue is fully resolved - Independent, organized, and efficient work - Reliable long-term collaboration I also use AI tools such as ChatGPT and Claude to improve productivity, organize information, and streamline repetitive tasks, while carefully reviewing every output for accuracy and quality. If you need someone dependable to take customer support off your hands and keep your store running smoothly, send me a message and let’s talk about your needs.