John L.

Experienced BPO professional with over 7 years as a Trainer and Team Manager, specializing in developing people and driving team performance. Skilled in training individuals on product knowledge, customer service excellence, handling difficult conversations with the customer, escalations, chat support, and performance coaching. Adept at managing teams, providing mentorship, and fostering a positive work culture. Highly proficient in using Excel tools for reporting, analysis, and process improvement. Known for strong communication, leadership, and problem-solving skills that contribute to both employee growth and business success.