Margaret Anne C.

If you're looking for someone reliable, organized, and detail-oriented to support your business operations, you're in the right place. I help business owners save time by handling customer support, data entry, bookkeeping, and day-to-day e-commerce administrative tasks so they can focus on their business. With several years of experience working remotely with e-commerce stores and service-based businesses, I've assisted with customer service, order management, product listings, data organization, reporting, bookkeeping, and general administrative operations. 𝗛𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽: Customer Support - Email and chat support - Order tracking and status updates - Refunds, replacements, and payment disputes - Responding to customer inquiries professionally - Helpdesk management (Freshdesk, Zendesk, Podium) Data Entry & Administrative Support - Data entry and database management - Spreadsheet creation and maintenance - Data verification and cleanup - Internet research and data collection - Report preparation - SOP documentation - General administrative assistance E-Commerce Assistance - Shopify product listings and updates - Order management and fulfillment - Inventory monitoring - Supplier communication - Store administration - Collection and category management - Basic store maintenance Bookkeeping & Financial Support - Transaction recording and categorization - Bank and account reconciliation - Accounts Payable (AP) and Accounts Receivable (AR) - Invoice and expense tracking - Financial record maintenance - Spreadsheet updates and financial reporting - QuickBooks Online and Xero 𝗧𝗼𝗼𝗹𝘀 𝗜'𝘃𝗲 𝗨𝘀𝗲𝗱 Shopify Amazon Seller Central Microsoft Excel Google Sheets Google Drive QuickBooks Online Xero Stripe Notion Canva CapCut Slack Discord Freshdesk Zendesk Podium What clients appreciate most about working with me is my reliability, attention to detail, and ability to follow instructions and keep things organized. I take my responsibilities seriously and make sure tasks are completed accurately and on time. If you need dependable support for your customer service, store operations, data entry, or bookkeeping tasks, I'd be happy to help.