Kheira Y.

********Professional Profile****** With over 16 years of experience in education and a proven track record in customer service, I bring a unique blend of skills to provide comprehensive support and teaching services. As a dedicated educator and a customer service professional, I am passionate about helping individuals and businesses achieve their communication goals in both academic and service-oriented contexts. I have extensive experience as a French teacher, specializing in French as a Foreign Language (FLE) and French for Specific Purposes (FOS), and have taught a wide range of students—from beginners to advanced professionals. My lessons are tailored to meet individual needs, whether for conversational French, exam preparation, or professional language training. In parallel, I have worked in customer service as a call center agent and a customer service representative, supporting clients in French, Arabic, and English. I bring excellent communication skills to both my teaching and customer service roles, ensuring that my clients and students receive clear, responsive, and personalized assistance. Whether addressing customer inquiries or teaching language learners, I focus on building trust and delivering value. I have a strong background in online communication and digital tools, allowing me to offer flexible, engaging online lessons. Additionally, I can provide customer service support, resolve issues, and ensure quality service while maintaining a professional, friendly approach. Key Skills -Teaching French as a Foreign Language (FLE) and French for Specific Purposes (FOS) -Online Teaching & Distance Learning: Expertise in digital pedagogy, course creation, and online platforms -Linguistic Proofreading: Editing, copy-editing, and translating educational and professional content -Bilingual Communication: Fluent in French, Arabic, and English (oral and written) -Customer Service Expertise: Call Center Agent & Customer Service Representative in French, Arabic, and English -Customer Relations & Problem Resolution: Proficient in managing customer interactions and delivering exceptional service -Strong Organizational & Time Management Skills: Efficient at managing multiple projects and deadlines -High Customer Satisfaction Focus: Committed to delivering results while building lasting relationships Whether you're seeking a language expert or a reliable customer service representative, I am here to offer my versatile skills to meet your needs and exceed expectations.