Janna D.
Customer Service Representative
Experienced customer service professional and Tier 2 Subject Matter Expert adept at phone and email support. Skilled in resolving billing disputes, processing payments, account management, and providing top-notch customer service. Proficient in cancellation and retention support, with a strong track record of maintaining customer satisfaction and loyalty. Fluent in English with excellent communication skills. Eager to leverage expertise in both phone and email support, along with advanced problem-solving capabilities, to deliver exceptional assistance.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6.9k
Billed in all: $30,671$31k
$3.4k in the last 6 months
Across 4 contracts
Earnings, last 30 days
Skill rankings: Top 14% in Problem Resolution
Ranked by MRR among everyone on Upwork with the skill.
- #24Subject-Matter Expertise161 freelancers · 🇵🇭 #13Top 15%🇵🇭#13 of 79
- #46Refund Processing287 freelancers · 🇵🇭 #31Top 16%🇵🇭#31 of 175
- #117Problem Resolution837 freelancers · 🇵🇭 #25Top 14%🇵🇭#25 of 208
- #149Payment Processing834 freelancers · 🇵🇭 #55Top 18%🇵🇭#55 of 309
- #382Product Knowledge2,128 freelancers · 🇵🇭 #232Top 18%🇵🇭#232 of 1,267
- #460Customer Retention2,511 freelancers · 🇵🇭 #189Top 18%🇵🇭#189 of 941
- #483Account Management3,086 freelancers · 🇵🇭 #141Top 16%🇵🇭#141 of 812
- #985Phone Communication6,538 freelancers · 🇵🇭 #427Top 15%🇵🇭#427 of 2,978