Kelechi N.

Executive Assistant with 3+ years of hands-on experience supporting founders, business owners, and growing teams across Executive Assistance, Business Operations, CRM Management, Project Management, and Administrative Support. I’m the person you bring in when there are too many moving pieces, and you need someone who can take ownership, create structure, follow through, and keep things moving without constant supervision. My experience spans executive support, calendar and inbox management, project coordination, CRM management, customer support, team follow-up, research, documentation, workflow improvement, and day-to-day business operations. I’m comfortable working behind the scenes, managing the details, and ensuring important work doesn't get lost among priorities. EXECUTIVE & ADMINISTRATIVE SUPPORT I help keep your schedule, communication, documents, and daily priorities organized so you can focus on running the business. • Calendar management and scheduling • Email management and inbox organization • Meeting coordination and follow-up • Client and team communication • Travel research and planning • Appointment and booking management • Document and file organization • Administrative support • Online research and information gathering • Data entry and record management BUSINESS OPERATIONS & PROJECT MANAGEMENT I turn moving pieces into organized workflows and keep work progressing from task to completion. • Business operations support • Project management and coordination • Task and deadline tracking • Team and contractor follow-up • Workflow improvement • SOP and process documentation • Project trackers and status updates • Research and special projects • Process organization and implementation • Operational follow-up and coordination CRM MANAGEMENT & CUSTOMER SUPPORT I help keep customer information, leads, follow-ups, and communication organized across the systems your business relies on. • CRM management and maintenance • Lead and contact management • Pipeline organization • Client records and updates • Follow-up tracking • Customer and client communication • Customer support • Data organization and maintenance • Email and communication tracking TOOLS & PLATFORMS Google Workspace • Gmail • Google Drive • Google Sheets • Google Docs • Google Calendar • Microsoft Office • Excel • Notion • ClickUp • Monday .com • Asana • Trello • Slack • HubSpot • CRM Software • Canva • ChatGPT • Shopify • Zoom • Google Meet • GoHighLevel • WordPress • Elementor • Claude • Mailchimp • Etsy I learn new systems quickly, work comfortably with existing SOPs, and can figure out the process when there isn't one yet. Give me the objective and context, and I’ll work out the how, communicate clearly, and keep you updated. WHAT YOU CAN EXPECT ✓ Proactive support without constant supervision ✓ Strong organization and attention to detail ✓ Clear communication and reliable follow-through ✓ Independent problem-solving ✓ Someone who takes ownership rather than waiting to be chased ✓ Someone who learns your systems and preferences quickly ✓ Support that makes your day easier, not more complicated I’m available for Executive Assistant, Business Operations, CRM Management, Project Management, Virtual Assistant, and Administrative Support roles. Send me a message or click "Invite to Job." Let’s talk about what I can take off your plate.