Rizzamer Ellain D.

I am a dedicated Virtual Assistant, Executive Assistant, Account Manager, and Customer Support Specialist with over 9 years of professional experience supporting businesses across the USA, UK, and Australia. My background spans administrative support, executive assistance, account management, e-commerce operations, sales, and customer service, helping businesses streamline operations, improve efficiency, and deliver exceptional customer experiences. I have extensive experience managing daily business operations, coordinating executive calendars, organizing inboxes, scheduling meetings, handling high-level correspondence, and ensuring seamless communication between clients, vendors, and internal teams. As an Account Manager, I build strong client relationships, monitor account performance, and take ownership of projects to ensure business goals are met. My e-commerce expertise includes: Order Processing & Order Fulfillment Vendor & Supplier Communication Chargeback & Dispute Resolution Inventory Tracking & Coordination Customer Retention & Satisfaction CRM Management & Customer Relationship Building Customer service is at the core of my career. I provide professional and friendly support through email, phone, and live chat, resolving customer concerns efficiently while maintaining a positive brand experience. I am proficient in a variety of CRM, communication, and productivity tools, including Salesforce, Zoho CRM, Alpha CRM, Asana, Monday com, Trello, Calendly, Twilio, RingCentral, Google Workspace, Microsoft Office, Canva, and WorkHub. My technical background also includes experience with Cisco, Citrix, C++, and C#, allowing me to adapt quickly to new systems and support both administrative and technical workflows. I am highly organized, detail-oriented, proactive, and committed to delivering high-quality work with minimal supervision. Whether you need an Executive Assistant to manage your day-to-day operations, an Account Manager to strengthen client relationships, or a Virtual Assistant to keep your business running smoothly, I am ready to help. Let's connect! I'm available for both short-term and long-term projects and would love to discuss how I can support your business goals.