Nelson M.

Customer care, Tech Support, Retention, Sales & Data Entry Specialist

I am an expert-level bilingual (English/Spanish) customer care specialist who has experience working with a wide array of tools, such as SalesForce, Zendesk, Go High Level, Broker Engage and other CRM systems that allow me to support not only customer service, but also tech support, app assistance, sales and retention for customers. With 15 years of experience in providing exceptional support to clients through various communication channels, including inbound and outbound phone calls, chats, emails, and text messages, including the manage of different calendars to schedule appointments for customer care, follow-ups and sales. I am confident that my multitasking abilities and computer skills will prove beneficial in our dynamic work setting. I would love the opportunity to discuss how my skills can be an asset to your team, as well as any ongoing projects where I can contribute further.