Himyle A.

I am a𝐂𝐡𝐚𝐫𝐠𝐞𝐛𝐚𝐜𝐤, 𝐃𝐢𝐬𝐩𝐮𝐭𝐞 & 𝐄𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 with nearly 5 years of experience helping businesses protect revenue, reduce chargeback losses, and deliver exceptional customer experiences. I specialize in managing the entire dispute lifecycle- from investigating transaction disputes and preparing compelling representment evidence to resolving complex customer escalations and ensuring compliance with card network and payment processor requirements. Throughout my career, I have supported B2B and B2C businesses across the USA, UK, Canada, and Australia, working with high-volume eCommerce stores, subscription-based businesses, and service providers. I excel in fast-paced environments where attention to detail, analytical thinking, and timely resolutions are critical. 𝐌𝐲 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐢𝐧𝐜𝐥𝐮𝐝𝐞𝐬: End-to-end chargeback and dispute management Payment dispute investigations and evidence preparation Customer escalations and complaint resolution Refund and fraud prevention strategies Chargeback trend analysis and loss reduction Payment processor compliance Cross-functional collaboration with customer support, finance, and operations teams Platforms & Tools: Shopify, Stripe, PayPal, Authorize.net, NMI, Maverick, Braintree, WooCommerce, Amazon, Klarna, AMEX, Airwallex, ChargebackGurus, Chargeblast, Richpanel, Freshdesk, Gorgias, Zoho, Slack, PandaDoc, GoHighLevel, Checkout Champ, ShipStation, and more. I take pride in protecting merchant revenue while maintaining positive customer relationships. Whether it's recovering disputed funds, reducing chargeback ratios, or handling high-priority escalations, my goal is to deliver efficient, compliant, and results-driven solutions that strengthen both the business and the customer experience.